Refund & Cancellation Policy

Last Updated: June 2026

At Farida Candles, customer satisfaction is important to us. We strive to ensure that every order arrives in excellent condition and meets your expectations. Please review our refund and cancellation policy below.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

To request a cancellation, please contact us as soon as possible using the contact information below.

If an order has already been shipped, it cannot be canceled and will be subject to the return and refund conditions outlined in this policy.

Returns

Due to the nature of our products, returns are accepted only in the following cases:

  • The product was received damaged during shipping.

  • The wrong product was delivered.

  • The product has a manufacturing defect.

To request a return, you must contact us within 48 hours of receiving your order and provide:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the damage, defect, or incorrect item.

Products must be unused and returned in their original packaging whenever possible.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Used products.

  • Products damaged due to misuse or improper handling.

  • Custom-made or personalized products.

  • Products purchased during special promotions or clearance sales (unless defective).

Refund Approval

Once your request has been reviewed and approved, we will notify you of the refund decision.

Approved refunds will be processed using the original payment method whenever possible.

Refund Processing Time

Refund processing times may vary depending on the payment provider, bank, or card issuer.

After approval, refunds are typically processed within 7–14 business days.

Damaged Shipments

If your order arrives damaged, please keep all packaging materials and contact us within 48 hours of delivery.

We may request photographs of the package and products to facilitate the investigation and resolution process.

Exchange Policy

If an item is damaged, defective, or incorrect, we may offer a replacement or exchange when appropriate and subject to product availability.

Contact Information

For refund, return, or cancellation requests, please contact us:

Farida Candles

Address: 16 Mustafa Hassan St., Branched from Ahmed Shawki St., Egypt

Phone / WhatsApp: +20 100 262 6092

Email: info@faridacandles.com

Policy Updates

Farida Candles reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the updated revision date.

Thank you for choosing Farida Candles.